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Title
Text copied to clipboard!Patient Support Representative
Description
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We are looking for a dedicated and empathetic Patient Support Representative to join our team. In this role, you will be responsible for providing assistance to patients, answering their questions, facilitating appointments, and ensuring a positive experience within the medical facility. You will work closely with medical and administrative staff to ensure that patient needs are met promptly and efficiently.
Responsibilities include greeting patients, providing information about medical services, handling phone calls and emails, and updating patient data in information systems. You will also play an important role in managing patient feedback and resolving any complaints or misunderstandings.
The ideal candidate has excellent communication skills, is customer-oriented, and maintains a calm and professional demeanor. Previous experience in a similar role or in customer service is an advantage. The ability to work in a dynamic environment and manage multiple tasks simultaneously is essential.
This position is vital for maintaining a high standard of patient satisfaction and supporting a positive relationship between patients and medical staff. If you are empathetic, organized, and eager to contribute to improving the patient experience, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet patients and provide relevant information
- Handle phone calls and emails
- Schedule and reschedule appointments
- Update and verify patient data
- Collaborate with medical staff to coordinate services
- Resolve patient inquiries and complaints
- Provide general administrative support
- Ensure a friendly and professional environment
- Monitor patient satisfaction
- Maintain confidentiality of medical data
Requirements
Text copied to clipboard!- Previous experience in customer service or patient support
- Excellent verbal and written communication skills
- Computer literacy and knowledge of medical information systems
- Empathy and patient-oriented attitude
- Organizational and time management skills
- Positive attitude and professionalism
- English language proficiency is a plus
- Availability for flexible working hours
- Ability to work under pressure
- Completed secondary or higher education
Potential interview questions
Text copied to clipboard!- What experience do you have working with patients or customers?
- How do you handle a difficult situation with an unhappy patient?
- What methods do you use to organize your daily tasks?
- How do you react in stressful situations?
- What motivates you to work in the medical field?
- Do you have experience with medical information systems?
- How do you ensure patient data is accurate and confidential?
- Are you available for shift work?
- How do you collaborate with colleagues from other departments?
- What are your expectations from this role?
